Archived: Self-Advocacy 101: Conflict Resolution

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When you disagree with someone – whether over a grade, the amount of work a group member has contributed, or how someone has interpreted a comment or action – you may find yourself in a conflict situation. Here are some tips for dealing with conflict:

 Conflict Conversations

To avoid circular conversations, try to learn as much as you can about the other person’s point of view. Remember: no one person is completely right or completely wrong. By exploring the other person’s perspective, you can remove the binaries that solidify conflict.

Ownership & Responsibility

When you take ownership for your mistakes, the person you’re in conflict with is more likely to acknowledge their own contributions to the situation. Try to form solutions collaboratively, with understanding and empathy.

Demonstrating Empathy

Acknowledge the feelings that are present in the conflict. To demonstrate empathy, use active listening skills to show you understand and respect the other person’s position. Think about your body language and tone of voice. To keep calm, take a deep breath before you talk. Your calmer tone will evoke a calmer response.

SAMRU’s Student Advocacy Coordinator can help you hone your conflict resolution skills and navigate conflicts which are affecting your education. 
For more tips on conflict resolution and more, check out the Student Advocacy Resource Library!